Assistance downgrading my plan from Agency to Personal

Clinton Hicks

• January 20, 2023 04:06

Can you please cancel my current subscription so that I can resubscribe to the personal Brizy cloud plan? Thank you!

0

• 

  Permanently deleted user

  • January 20, 2023 08:45

  Hello,

  Thank you for contacting us.

  At the moment you have Agency Brizy Plan, please confirm if you want to cancel this plan. Looking forward to hearing from you soon.

  Best regards,

  Nelea.

  0
• 

  Clinton Hicks

  • January 23, 2023 08:45

  Yes, please cancel. Thank you! - Clinton HicksSPAM"

  0
• 

  Permanently deleted user

  • January 23, 2023 10:13

  Hi,

  Thank you for contacting us.

  The subscription to Brizy Plan is now canceled and the refund has been already processed. I can, therefore, confirm that you will receive the refund within 3-5 working days (depending on your bank). 

  Best regards,

  Nelea.

  0
• 

  Clinton Hicks

  • February 03, 2023 07:57

  Hi Nelea - Can I please get an update on this? My account is still reflecting the Brizy Agency plan that will renew in a little over a week. Again, I’d like to cancel my Agency plan and replace it with a Personal plan. 

  0
• 

  Permanently deleted user

  • February 03, 2023 08:25

  Hi,

  Thank you for your message.

  We are very sorry for this misunderstanding, we have processed the refund now, and confirm that you will receive the refund within 3-5 working days. Can you please check your bank account in 5 days and confirm if you have received the refund? After this, you can buy the Personal Plan.

  Best regards,

  Nelea.

  0

Please sign in to leave a comment.