White Label Cloud Broken - No Collaboration No Invitations
White Label Cloud Broken - No Collaboration No Invitations
I cannot invite some who needs access to the project.
I get
<!DOCTYPE html> <html> <head> <meta charset="UTF-8" /> <title>An Error Occurred: Bad Request</title> </head> <body> <h1>Oops! An Error Occurred</h1> <h2>The server returned a "400 Bad Request".</h2> <div> Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. </div> </body> </html>
Client gets no email invite and there is no way. As far as I can tell, to add someone manually to a project is there?
Also Collaboration mode is a giant blurry green image and nothing else.
Client needs access this week. What can I do?
Check the ETCC account on the white label to see.
Friday January 10 2:30pm
-
Hi,
Thank you for getting in touch with us.
I have created a private ticket for this request. You had to receive a notification regarding this by email. Soon one of my colleagues will contact you for more information.
Best regards,
Nelea.
0 -
I replied immediately at around 4 am. Now its 5 hours later. Here was part of my email reply. . I guess you aren't receiving email replies to tickets...
____________________________
Natalia, I just tested it by sending an invite to myself and I received the invite and I didn't get an error message this time. So that seems to be working.I'm still getting disproportionate images on collab though. The collaboration doesn't work right at all for me.
The images were attached to the reply you didn't get...0 -
Hi,
I checked the private ticket and I see that we have not received your answer. I will send your reply to Natalia, can you please send here the images?
Best regards, Nelea.
0
Please sign in to leave a comment.
Comments
3 comments