Brizy stuck in loading after update

Vijayakumar Ganesamoorthy

• January 19, 2023 07:00

Hi,

We cannot edit with brizy after updating the Brizy (Version 2.4.14) and Brizy Pro (Version 2.4.13). Its stuck in loading page.

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  Permanently deleted user

  • January 19, 2023 07:18

  HI,

  We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the wp credentials to them? 

  Best regards,Nelea.

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  Vijayakumar Ganesamoorthy

  • January 19, 2023 08:43

  Hi Nelea,

  Our mail id which we have used for this account has not been working. We tried to change the mail id but its not updating.

  So please let us know how to change the mail id for this account.

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  Permanently deleted user

  • January 19, 2023 09:43

  Hello,

  Thank you for contacting us.

  Could you inform us what is the actual email of your Brizy account and with what email do you want to change it? We will try to change it from our side. If you don't want to make these details public, let us know and we will delete them before approving your reply.

  Thanks!

  Best regards, Nelea

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  Vijayakumar Ganesamoorthy

  • January 19, 2023 10:00

  Hi,

  We would like to change current mail id: (deleted by Bruzy team)

  We don't want to make these details public

  Thanks.

   

   

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  Permanently deleted user

  • January 19, 2023 12:04

  Hello,

  We changed the email as you asked. Hope this helps! If you have any other questions, please feel free to ask!

  Have a nice day and kind regards,

  Nelea.

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  Vijayakumar Ganesamoorthy

  • January 19, 2023 12:13

  Hi,

  Thanks for changing the mail id.

  Please resend the ticket request for the "Brizy stuck in loading after update" issue now.

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  Permanently deleted user

  • January 19, 2023 16:36

  Hi,

  My colleague has already sent you e new request. Please check your email.

  Thank you,

  Nelea.

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