Email form saying "Email Not Sent" but email is going through

Hunter Hramika

• June 29, 2023 09:19

I have set up the email form and my emails are going through. The issue that I am trying to solve is that when a user sends a message they are shown whatever message I put in the "Error" custom text box. Of course I could just put a message that tells the user the message was sent successfully but the core issue is that the textbox is red which normally indicates an error. Is there anything I can do about this? I am guessing that the background of the message sent successfully is something other than red. 

I am using the WordPress App for my email sending, again the emails are working fine. 

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  Ariel H.

  • June 29, 2023 09:48

  Hi Hunter,

  Thank you for reaching out to us.

  To assist you better, we kindly request that you create a short screencast or screenshots demonstrating the issue you are facing. This will allow us to thoroughly investigate the problem and provide you with an accurate solution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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  Hunter Hramika

  • June 30, 2023 03:04

  So I was able to solve this issue, I think the problem was that I was hooked up to both WordPress email integration as well as Gmail integration. I was unable to find a way to unlink my integrations with one of those platforms, but I ended up just duplicating the email form, and then that disconnected both integrations. From there I just connected the WordPress email integration and its working fine now. 
  
  I would recommend a button to disconnect an email integration to be implemented. 

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  Hunter Hramika

  • June 30, 2023 03:04

  Thank you for your response though Ariel, I am sure that if I was not able to figure it out you would have been of great assistance. 

   

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