Website not loading correctly

Joe Brown

• January 11, 2023 18:14

I have an issue with this website https://www.foundationflorida.com/

once it completely loads, the header and some elements like youtube videos do not work

it was working fine a few days  ago 

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  KC George

  • January 12, 2023 08:48

  Hi Joe,

  There are 77 YouTube related errors on your homepage. https://jmp.sh/jTjA66oQ I need access to your project to troubleshoot the issue for you. Can you please invite me to your project as a Team Member? My email: kc.george@brizy.io. Please assign me the 'Manager' role.

  

  Please let me know here once you have sent me the invitation.

  1
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  Joe Brown

  • January 12, 2023 15:14

  KC George, thank you! 

  you have access now

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  KC George

  • January 13, 2023 09:04

  Hi Joe,

  The Contact form you have embedded from  https://msglink.co/ has some incompatibility with the Brizy video element. I have temporarily removed the code and now it is working fine. Please check if everything is working fine except the contact form.   

   

  Please consider an alternate way to setup your contact form. Brizy form will have the best compatibility. You could also consider Elfsight form.  

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  Joe Brown

  • January 13, 2023 15:30

  It works! Thank you so much! 

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  Joe Brown

  • January 13, 2023 16:39

  KC George, Do you know the reason why the code is incompatible? because we use similar codes for all of our websites in brizy and also for this one was working fine a few days ago 

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  Joe Brown

  • January 13, 2023 16:42

  is it missing something? this is the code:

   

  <iframe 
            src="https://api.leadconnectorhq.com/widget/form/iD3u7kUz2SX1rcvrFpCG" 
            style="display:none;width:100%;height:100%;border:none;"
            id="inline-iD3u7kUz2SX1rcvrFpCG" data-layout='{"id":"INLINE"}'
          data-trigger-type="alwaysShow"
          data-trigger-value=""
          data-activation-type="alwaysActivated"
          data-activation-value=""
          data-deactivation-type="neverDeactivate"
          data-deactivation-value=""
          data-form-name="Contact Form - Website"
          data-height="695"
          data-layout-iframe-id="inline-iD3u7kUz2SX1rcvrFpCG"
          data-form-id="iD3u7kUz2SX1rcvrFpCG"
        >
          </iframe>
          <script src="https://link.gohighlevel.com/js/form_embed.js"></script>
        

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  KC George

  • January 14, 2023 05:03

  Hi Joe,

  I removed this code from your homepage. It was not the one you have pasted above. 

  <iframe src="https://msglink.co/widget/form/iD3u7kUz2SX1rcvrFpCG" style="border:none;width:100%;" scrolling="no" id="iD3u7kUz2SX1rcvrFpCG"></iframe>
  <script src="https://msglink.co/js/form_embed.js"></script>

  Investigating the conflict between the above code and Brizy is beyond the scope of the support team (Only a developer can investigate this)

  Using the native features of Brizy Cloud can help avoid issues like this. Please use a Brizy form in place of the embedded form.

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