Brizy plugin Wordpress

Antonio Gala

• January 11, 2023 07:39

Buenos días,

tengo múltiples páginas en Wordpress diseñadas con Brizy, de repente la mayoría de los componentes en dichas páginas han dejado de funcionar (botones, carrusel, etc). Aparece en su lugar algo parecido a un bloque. El sitio web es https://www.iesantoniogala.es

¿Me podrían ayudar?

Gracias!

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  KC George

  • January 11, 2023 10:11

  Hi

  I have looked at your homepage. The 'Read More' buttons do not link to its respective blog posts. Other buttons on the homepage appear working fine.

   

  We need access to your project to help troubleshoot this issue for you. Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

  Please let me know here when you send me an invitation.

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  Antonio Gala

  • January 11, 2023 16:57
  • Edited

  Hi,

  i send you an email with the data of the new account in Wordpress. I hope the problem can be solved. Please let me know if you need anything else.

  Thanks!

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  KC George

  • January 12, 2023 08:07

  Hi Antonio,

  The password reset link you sent did not work. I requested for a new reset link; that did not work either Can you please create a password for me and send me the credentials to: kc.george@brizy.io?

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  Antonio Gala

  • January 12, 2023 10:27

  Hi George,

  i've sent you an email with the new account credentials and the backend url.

  Thanks!

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  KC George

  • January 12, 2023 11:42

  Hi Antonio,

  I get a 423 Locked error when trying to login to your WordPress Dashboard. Hence could not login

  

  Do I have sufficient privileges to access the WordPress Dashboard? 

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  Antonio Gala

  • January 12, 2023 12:51

  Hi George,

  i've sent you the correct backend login URL by email and some of the Brizy pages with errors.

   

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  KC George

  • January 12, 2023 13:40

  Hi Antonio,

  Please have a look at this screen recording https://jmp.sh/QJKsDc0W

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  Antonio Gala

  • January 12, 2023 20:36
  • Edited

  Hi George,

  sorry for the inconvenience, my hosting provider had blocked the access to the wordpress backend from non-Spanish speaking countries. Could you try again please?

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  KC George

  • January 13, 2023 07:51

  Hi Antonio,

  I am still getting the 423 Locked error. I live in India and my public IP is 116.68.110.217

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  Antonio Gala

  • January 13, 2023 11:04

  Hi George,

  I've just unlocked the wp-admin for India. My hosting provider does not allow me to set IP's for access, please if you still have problems to log in let me know. Thanks a lot!

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  KC George

  • January 14, 2023 04:32

  Hi Antonio,

  I could finally gain access to your WordPress Dashboard. The issues on your website were due to incompatibility between most recent Brizy versions and Tutor theme. To fix the problems, I have temporarily rolled back to the previous Brizy versions and have disabled auto updates for Brizy.

  Blocksy theme worked well with the latest Brizy versions. However the page header got messed up when I switched to this theme. Redesigning the pages using the Brizy Page Template and changing to one of these themes could be a long term solution. https://www.brizy.io/theme-partners

   

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  Antonio Gala

  • January 16, 2023 10:06

  Hi George,

  We will think about other more long-term solutions. Thank you very much for your patience and efficiency. Everything works well. Congratulations on the work you have done!

   

   

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