How to renew my subscription

Souvik Mishra

• December 29, 2022 08:43

Hi Team,

 

I do not see an option to renew my subscription. Please confirm the process.

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  Permanently deleted user

  • December 29, 2022 12:37
  • Edited

  Hello,

  Thank you for contacting us.

  Your subscription is on auto-renew, if you need to cancel the subscription then you should access the Brizy account - Payments - Request Cancellation. If you don't click on the Request Cancellation then the subscription to the plan will renew automatically.

  The problem in your case is that the payment for the plans was not processed because the payment card expired. 

  Please update the payment card information in your account. For more information please check this link : https://support.brizy.io/hc/en-us/articles/4420273613457-How-to-update-credit-card-information-

  Best regards, Nelea.

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