I can't enter the key

Luciano Salvatore

• December 27, 2022 11:28

I find this custom version of brizy but I can't change and update it, can you help me?

I attach screen

as you can see, the section to enter the key is missing

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  Permanently deleted user

  • December 27, 2022 12:08

  Hello Luciano,

  Thank you for contacting us.

  You don't have the Licence tab in the setting because you have activated the white label option in the Brizy dashboard. Please disable first the white label option, then add the key to the license tab.

  For more information about how to disable the white label please see this video: https://www.youtube.com/watch?v=jx5df3RmdMo   and check this article:  https://support.brizy.io/hc/en-us/articles/360040493171-The-White-Label-Options

  Best regards, Nelea.

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  Luciano Salvatore

  • December 27, 2022 13:49

  Hi Nelea,
  Thanks to the immediate response.

  The thing is, this client was managed under another lively account that I don't have access to, I'd just like to enter my own.

  How can I do?

  Thank you.

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  Permanently deleted user

  • December 27, 2022 14:06

  Hi,

  If you don't have the license tab you cannot add another key. You need to deactivate the white label option that was added in the Brizy setting. After this, you will be able to add a new license key.

  Please see this video about how to disable the white-label option in your account: https://www.youtube.com/watch?v=jx5df3RmdMo

  Best regards, Nelea.

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