Brizy Pro is being blocked

Jean-Marc Desaules

• December 27, 2022 07:25

when I try to upload the Brizy Pro plugin, it gets blocked
i get this message

Sorry, you have been blocked

You are unable to access cf-prod.bluehost.com

Why have I been blocked?

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

What can I do to resolve this?

You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.
Cloudflare Ray ID: 78004fb1bfd0d516 • Your IP: • Performance & security by Cloudflare
The support from Bluehost encouraged me to report this tu you

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• 

  KC George

  • December 27, 2022 08:09
  • Edited

  Hi Jean-Marc,

  This error means that you are using the Cloudflare DDOS/security system on your website and it suspects Brizy Pro plugin as a threat. There is hardly anything we can do at our end to fix this issue.

  There are two possible solutions you can explore at your end.

  1. Check with Bluehost if the Cloudflare DDOS/security system can be temporarily disabled to allow the installation of Brizy Pro plugin
  2. Using an FTP software like Filezilla upload the Brizy Pro ZIP file to the folder /wp-content/plugins/brizy-pro and then extract the ZIP file to the above folder. (You could also extract the ZIP file to a folder on your computer and upload the content of the folder to /wp-content/plugins/brizy-pro directory on your server) Activate the plugin from your WordPress Dashboard under Plugins.

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  Jean-Marc Desaules

  • December 27, 2022 17:58

  Hello,
  Thanx for the reply.
  Yesterday I uploaded the file and there was no problem.
  Maybe as the plugin developer, you could advise Cloudflare to be a bit more subtle and not to block your plugin to be uploaded as this doesnt help your customers.
  I will try your solution but this really is a pain...
  JM Desaules

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• 

  KC George

  • December 28, 2022 06:21

  Hi Jean-Marc,

  The issue is not specific to Brizy Pro; Cloudflare blocks other plugins as well. Please have a look at these support threads in the Cloudflare support community.

  1. https://community.cloudflare.com/t/cloudflare-blocking-wordpress-uploads-help/417057
  2. https://community.cloudflare.com/t/wordpress-upload/236535/2
  3. https://community.cloudflare.com/t/allowing-wordpress-blocked-plugin/332762

  In these threads, they recommend accessing the Firewall Event log and making an exception to allow the concerned plugin upload.

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