Redirect after checkout

Malak L. Al Shawi

• December 26, 2022 09:16

Hello,

I cant customize my redirect-after-checkout-page with Brizy. How can I add text to this page?

 

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  KC George

  • December 26, 2022 11:01

  Hi Malak,

  The Checkout page normally redirects to the Order Received URL when the customer makes the payment. The content of the page is autogenerated and hence you normally don't have to customize the page. 

  Please select a product, place the order and select Cash on Delivery option at the checkout page of my test website https://brizytest.online/shop You can see the default Woocommerce workflow of placing an order.

  Can you please share your URL so that I can take a look at the issue you are facing?

  

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  Malak L. Al Shawi

  • December 26, 2022 11:19
  • Edited

  Hi,

   

  My site doesnt do the same.... Im a beginner so there must be something  I have missed

   

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  Malak L. Al Shawi

  • December 26, 2022 11:18

  https://fatemiyun.dk/checkout-result/order-received/17541/?key=wc_order_HVyzQLIHwsUYD&id=cs_911f9ac00d8cc08efd33db2f2f7b6f59&customer=customer-1&payment_method=ms_c756d81f35215b2ee878c014c21eb1e0

   

  This is what I get redirected to after payment

   

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  KC George

  • December 26, 2022 11:45

  Hi Malak,

  Can you please recreate your Checkout page following this procedure and see if that makes a difference? https://jmp.sh/2LPeARV

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  Malak L. Al Shawi

  • December 26, 2022 11:56

  Hi,

  I followed the video, but unfortunately still looking wierd:

  https://fatemiyun.dk/checkout/order-received/17551/?key=wc_order_2WcHL0cNEY6iC&id=cs_757a0298b5874be49884e63f110a30ef&customer=customer-1&payment_method=ms_646f005f4519c055fd2091a869a8e8b3

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  KC George

  • December 26, 2022 13:32

  Hi Malak,

  Can you change your theme from Suki to Blocksy and see if that helps? In your WordPress Dashboard under Appearance - Themes, install Blocksy theme and activate it and check if the Order Received page looks different.

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  Malak L. Al Shawi

  • December 26, 2022 13:44

  Hi,

  Looks like this now: https://fatemiyun.dk/checkout-ny/order-received/17569/?key=wc_order_91O2SswJqfRU4&id=cs_21113c1073ee7f388aa5b007d6d66fae&customer=cust-1672062205&payment_method=ms_5774fc999294006c0e2fb850ac67333b

   

  Still not working

   

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  KC George

  • December 26, 2022 15:49

  Hi Malak,

  We will need to look at your WordPress Dashboard to offer further help. Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

  Please let me know here when you send me an invitation.

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  Malak L. Al Shawi

  • December 26, 2022 15:58

  Hi,

  I just found out what the problem is. Apperently I cant put a header and footer at the checkout page. Is that normal? When I remove the header and footer, it works as it should

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  KC George

  • December 27, 2022 05:10

  Hi Malak,

  Normally the woocommerce checkout page has no issues with the Brizy Template or the Brizy header and footer. For an example, you can take a look at the checkout page on this website https://glamboxtt.com/  I don't fully understand what is going on your website.

   

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