I upgraded my account, but now I can't see my other site

Michael Beasley

• December 22, 2022 00:15

I had a personal account with a website that's been up over a year kuluinvestments.com and I went to update my account to freelancer and now I don't see the website listed under my licenses anymore. I need to know how to get that back and how to access it.

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  Permanently deleted user

  • December 22, 2022 07:16

  Hi Michael,

  Thank you for contacting us.

  You had a Personal plan, that expired and you bought a Freelance plan. Each plan has different license. Now you have to generate a new license from the Freelancer plan and add it to the new site.

  Please let me know if you have any other questions.

  Best regards, Nelea.

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  Michael Beasley

  • December 23, 2022 12:23

  How do I go about that? 

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  KC George

  • December 23, 2022 12:42
  • Edited

  Hi Michael,

  You can do this in 2 steps.

  1. Please login to your brizy.io account and generate a new license under the WordPress license tab and copy it. https://jmp.sh/bSThyQ1Y
  2. In your WordPress Dashboard under Brizy - Settings - License tab, deactivate the current license and paste the new license. https://jmp.sh/HUv0B1zR

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  Michael Beasley

  • January 02, 2023 09:31

  I had to get my ssl updated, but then this worked. Thanks!

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