Cannot Update Pages

James Bedoya

• December 14, 2022 14:02

Hi guys, all of a sudden we cannot update our pages, please look at the screenshot. We are running Brizy 2.4.13 and Brizy Pro 2.4.12, please help.

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  Permanently deleted user

  • December 14, 2022 14:36

  Hello,

  Thank you for contacting us.

   We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the wp credentials to them? 

  Best regards, Nelea.

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  James Bedoya

  • December 15, 2022 20:18

  Hi Nelea, thank you for the reply, can I send the WP credentials through here? Or is there another way for a private message? Thank you very much.

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  Permanently deleted user

  • December 16, 2022 07:33

  Hello James,

  Please send us the Admin page URL, Admin username, and Admin password here. I will delete it before making your comment public. Also, my colleague sent you a message, please check your email, you can reply there too, it's a private channel.

  Best regards, Nelea.

   

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  James Bedoya

  • December 16, 2022 14:07

  Hi Nelea,

   

   

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  James Bedoya

  • December 16, 2022 14:07

  Forgot the url: astorcompanies.com

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  Permanently deleted user

  • December 16, 2022 22:20

  Thank you.

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  James Bedoya

  • January 03, 2023 21:15

  Hi guys, First Happy New Year! Second, just got back from vacation, I contacted GoDaddy our host about the Zip Extension and they activate it, don't know why is was turned off and I never had problems updating with Brizy until a month ago. I still get the error message above, I don't know why? And the warning message inside WP about the Zip Extension is now gone. Can you please check for us again, access has stayed the same so you should be able to go in. Thank you in advanced. Regards, James.

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  Permanently deleted user

  • January 04, 2023 08:13
  • Edited

  Hi James,

  Happy New Year too !!! I've opened a new ticket for you and my colleague will check this issue from your dashboard. Please check your email.

  Best regards, Nelea.

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  Permanently deleted user

  • January 04, 2023 08:32
  • Edited

  Hi James,

  My colleague told me that he has already fixed this issue, it was a plugin issue. The Wordfence Security plugin was blocking some requests generated by Brizy and now we have added those requests to the exception list of Wordfence Security and the site is working fine.

  Best regards, Nelea.

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