Not able to access Brizy cloud account

Pixelquadstudios Alse P

• December 08, 2022 05:27

Hello Team,

I'm unable to access brizy cloud editor through brizy dashboard. I had asked for an email change. I believe that might be the reason for this. But I haven't got any updates on Email change and password. Please resolve this issue ASAP.

Thanks & Regards,
Pixel Quad Studios

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  Permanently deleted user

  • December 08, 2022 09:02
  • Edited

  Hello,

  Thank you for contacting us.

  You have a white label account, and you can enter to your account only from this your link : pi.....@gmail.com

  Best regards, Nelea.

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  Pixelquadstudios Alse P

  • December 08, 2022 11:07

  Hello Team,
  
  I'm unable to access Brizy cloud white label account from the same E-mail ID you have mentioned above.

  Please Note: There's no problem in logging in but when I click on "Brizy Cloud" the tab just doesn't load. Please resolve this issue.
  
  Regards,
  Pixel Quad Studios

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  Permanently deleted user

  • December 08, 2022 11:35

  Hello,

  We are currently setting up the white label option in your account and hence you are unable to use your account. After the white label set up is complete, you will be able to use your account again. 

  Best regards, Nelea.

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  Pixelquadstudios Alse P

  • December 11, 2022 13:46

  Hello Nelea,
  
  

  How much long would it take to resolve the issue mentioned above. We are running out of time to complete Client's website.
  
  

   

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  Permanently deleted user

  • December 12, 2022 08:55

  Hello,

  My colleague Natalia told me that we have a private ticket with her regarding the White Label option, she manages all of your account's settings. Can you please address all the questions in that email and talk directly to my colleague?

  Best regards, Nelea.

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