Upgraded to Pro but premium elements not working

Ben Church

• December 07, 2022 16:29

I think our subscription lapsed, so I renewed to fix the design on:

https://hello.coincover.com/

However, I'm still being prompted to upgrade, the pro elements are not working and the design still has large grey sections because of this. I'm not aware of anything else I can do and would appreciate some help asap, please.

Thanks,

Ben

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  KC George

  • December 07, 2022 16:35

  Hi Ben,

  Have you added a Pro licence from your account? Please ensure you have followed all the steps in this video. How to install Brizy PRO and activate your PRO license

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  Ben Church

  • December 07, 2022 16:39

  Hi KC George,

  That video is all about the WP plugin, but I'm working on an existing design in Brizy Cloud.

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  Permanently deleted user

  • December 07, 2022 17:21

  Hi,

  We have checked your account and the pro option is activated in your account. The issue is that you work now in a FREE account, where you were invited. You cannot use the  PRO option in a FREE account, it will not work. The second workspace is yours, where you have the pro options.

  Best regards, Nelea

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  Ben Church

  • December 07, 2022 19:55

  How do I get this active in the correct account? I just followed the prompt, which said to upgrade to Pro to use those elements in the existing design. This is what I did, which the user interface very much suggested would work.

  The budget spent was specifically to solve this issue, so how can I get it solved? I have no interest in Pro features anywhere else. Can you either transfer it or refund and tell me which user needs to purchase to activate it as needed, please?

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  Permanently deleted user

  • December 07, 2022 20:42
  • Edited

  Hi Ben,

  Thank you for contacting us.

  Please see this screenshot: https://jumpshare.com/v/OIcdPacsBWDzc3wyRuqR   The second workspace ( my personal projects ) is the account, where you have the Pro options.

  Please see this video regarding subaccounts and how to change them: https://www.youtube.com/watch?v=FbhOQm-9wIg

  So you need only to use the Free version of the Brizy Plan, without the Pro options included?  To process the refund i need your order ID, please send us. Please let us know how we should proceed.

  Best regards, Nelea.

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  Ben Church

  • December 08, 2022 09:15

  Hi Nelea,

  Thanks for getting back to me. When I upgraded, I was in the first sub account, which is the one where I need pro options. I do not need pro options in the second account and have deleted the default project it contained and the sub account for clarity.

  Please process a refund, I will find the account that owns the other sub account and purchase again there. My order number is 44567981-63310128.

  Thanks,

  Ben

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  Permanently deleted user

  • December 08, 2022 11:31
  • Edited

  Hi Ben,

  Thank you for contacting us.

  The refund has been already processed. I can, therefore, confirm that you will receive the refund within 3-5 working days (depending on your bank). 

  Best regards, Nelea.

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