Desactivation

Juliette de Menthon

• December 07, 2022 12:19

really I can not bealeive there is no solution :

- When I cant to install the pro plugin, it says it is already install but I do not have it in the plugin.

- I can not desactivate the solution

Can you desactivate le last key and give me a new one because it still doesn"t work. 

I paid for the pro, I have to publish my website for a pressconf today still no solution from you !!!!

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  KC George

  • December 07, 2022 12:48

  Hi Juliette,

  To solve the problem, one needs to follow these steps

  1. Login to your hosting account using an FTP software like FileZilla You will need FTP host name, username and password. 
  2. Delete the Brizy Pro folder using the FTP software
  3. Reinstall Brizy Pro

  If you are not able to follow these steps, please take the help of your hosting provider or give us access to your website.

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