Regarding Brizy cloud White label

Pixelquadstudios Alse P

• December 01, 2022 14:13

Hello Team,

We were previously using Brizy cloud through a reseller account and now we have purchased Brizy cloud for our agency but by default we are being shown the White label of the other company which we were using previously. Please resolve this issue as soon as possible

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  Permanently deleted user

  • December 01, 2022 14:53

  Hello,

  Thank you for contacting us.

  I have created a private ticket for this request. You had to receive a notification regarding this by email.

  Best regards, Nelea.

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  Pixelquadstudios Alse P

  • December 03, 2022 05:37

  Hello Team,

  Thanks for the support the problem has been resolved to an extent. Now we are not being shown with the brand name of the reseller account.

  1. But the problem is we had paid that reseller account to host our 1 site in their account. But even that website has moved from that reseller account to our agency account. The website that was hosted through that reseller account was "Ajeya". Please resolve this issue. If changing mail ID can help us in this process. Please Change our Mail ID to: ajeyaed@gmail.com

  2. We had mailed the information required to update our white label account day before yesterday and We haven't received any update regarding it.

  Please resolve these issues as early as possible.

  Regards,
  Pixel Quad Studios

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  Permanently deleted user

  • December 04, 2022 20:58

  Hello,

  Sorry for the late reply, support is limited on weekends.

  I will open a ticket for your request and my colleague will answer you on Monday.

  Best regards, Nelea.

   

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