Brizy Pro will not update, says "Update failed: License Expired"

Peter P Boyle

• November 30, 2022 20:19

My license expires Febuary 2023 according to the Brizy website on my account tab. Everytime I go to update brizy in my Plugins it says 

Update failed: License Expired
HELP!

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  Permanently deleted user

  • November 30, 2022 21:37

  HI,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.4.13 and Brizy Pro 2.4.12? 

  Best regards, Nelea.

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  Amber Boyle

  • December 02, 2022 16:14

  Yes, I am.

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  Amber Boyle

  • December 02, 2022 16:35

  It is paid for and updated to 2.4.12, but the website features still show locked as well. I deleted and removed the old Brizy and uploaded the newest version and added the zip file for Pro. It shows active with no update required but still says license expired at the top of the page and features are still locked.

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  KC George

  • December 03, 2022 13:42

  Hi Amber,

  I hope you have added a Brizy Pro licence following the procedure in this video https://youtu.be/cNknGr8JH6Y

  Please do a few compatibility checks.  

  1. Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
  2. Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
  3. Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners Please try changing your theme to one of these and see if the problem persists.
  4. Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persists.

  If you are not able to find a solution, please get back to us; we will need access to your WordPress Dashboard to troubleshoot the issue for you.

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  Amber Boyle

  • December 06, 2022 07:06

  Everything has been updated and installed properly. My PHP is 8.1, WordPress is 6.1 and the license key for brizy PRO is uploaded and themes are compatible.

  Boyle & Associates, LLC
  Amber Boyle
  Office Administrator

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  Permanently deleted user

  • December 06, 2022 08:19

  Hi Amber,

  Thank you for all these details!

  We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You will receive a notification regarding this by email. Could you send us in that private message the wp credentials to them? 

  Best regards, Nelea.

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