Something went wrong

Ricardo Botelho

• November 25, 2022 20:14
• Edited

I just installed the latest version of the plugin and I can't edit the pages the error message "Something went wrong" appears. Can you help me?

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  KC George

  • November 26, 2022 15:00

  Hi Ricardo,

  We apologize for the inconvenience. The error "something went wrong" normally indicates that a software in your hosting server environment is interfering with Brizy editing. Such software can flag a legitimate request from Brizy as potentially dangerous and block it.  To fix the problem, please log into your hosting account and verify if any of this software is turned on in your server management system (like cPanel)

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Please also check if you have installed a similar plugin in your WordPress Dashboard. Deactivate such software or plugin one by one to see if the error disappears. Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Ricardo Botelho

  • November 28, 2022 16:30
  • Edited

  I did all the suggested steps but it didn't work. The error continues. Where do I send the data so that they can access the admin?

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  Permanently deleted user

  • November 28, 2022 19:03

  HI,

  We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the wp credentials to them? 

  Best regards, Nelea.

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  Ricardo Botelho

  • November 28, 2022 19:21

  Data sent by email.

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