Black Strip in Video ( FrontEnd)

Pumpkin Pumpkin

• November 21, 2022 06:07

Tho i have checked with every possible blocks/elements with paddings or margin i still cannot find a solution for this occurring Black strip in our video.

Please help, thanks!

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  Permanently deleted user

  • November 21, 2022 12:26

  Hello,

  Thank you for contacting us.

  Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro) and check if the issue still appears ? Can you send the URL of your website? Please, check if you are using the latest versions of Brizy Free 2.4.13 and Brizy Pro 2.4.12.

  Best regards, Nelea.

   

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  Pumpkin Pumpkin

  • November 29, 2022 03:56

  Hi! Sorry, we have to dealy with replying to resolve this issue. But I've tried to temporary deactivate all plugins and unfortunately, the issue still appears. 
  
  The issue appears in https://quantaar.com/ch/heroes/c-fury/ 
  
  And yes, we're using the latest Brizy Pro 2.4.12
  
  Please help resolve this issue, let me know what I can do! Thanks in advanced! 

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  KC George

  • November 29, 2022 11:42

  Hi 

  It seems like the Video element has a bug here. The video does not play in the selected aspect ratio when a custom video is uploaded. I have reported this issue. We will work on fixing it.

  Please upload the video to YouTube and add its URL to the Video element in order to resolve this problem in the interim.

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  Pumpkin Pumpkin

  • November 30, 2022 05:41

  Thank you for clarifying! Is there a estimated period of time where the bug will be fixed? 

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  Permanently deleted user

  • November 30, 2022 09:13

  Hello,

  Sorry, we don't know exactly when this issue will be fixed, our team is still working on it.  I'm sorry for this inconvenience.

  Best regards, Nelea.

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