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My site is broken again.

Lydia Early

KC set up backups because my site has broken several times. I tried using a backup because the site broke again and it only made things worse. All I had done was to update text on my About page and now the only thing visible online is "We'll be back soon!" This is intolerable especially as holiday sales are have started. I need this fixed NOW. My entire site is gone. I don't know where to begin to fix this.

See: www.goodgranary.ca

If KC is available, he may be best to deal with this given his prior efforts on my site, but I would appreciate help from anyone. This is urgent.

Thank you,

Lydia

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Comments

4 comments

Date Votes
  • Lydia Early

    I just realized I can't even get into the back end of the site on WordPress!!! Please help. 

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  • KC George
    • Edited

    Hi Lydia,

    At my end, your website looks fine. Here is what I see when checking your homepage. https://jmp.sh/LbiyCHHO

    I am also able to login to your WordPress Dashboard. https://jmp.sh/QqiUywUZ

    Looks like you could restore your website?

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  • Lydia Early

    Hi KC:

    I ran a backup (from about a week ago) and it eventually brought back a functional site. But I had spent hours updating pages, etc and all that work was lost. Plus I had a sale only yesterday and have lost the customer info in WooCommerce. Luckily, I still have a phone number for him from an email exchange.

    I cannot imagine what caused this in terms of my activities on the site. I did nothing special. Really, I am a little afraid to touch the site but must make updates. Only hoping this won't happen again.

    In any case, thank you for getting back to me so quickly. I was in a full panic until the site reappeared a while after I sent the email to support. As you don't see any obvious issue, I will proceed with fingers crossed.

    Thanks again,

    Lydia 

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  • KC George

    Hi Lydia,

    You lost any evidence of the error that led to the breakdown when the website was restored from a backup that was one week old. Therefore, it is impossible to determine what action caused the failure.

    I have now installed a plugin, WP Debugging on your WordPress Dashboard. This plugin enables debugging for your website. All PHP warnings and errors will now be logged in a file at https://goodgranary.ca/wp-content/debug.log.

    This file returns a 403 Forbidden error when accessing it. Please ask your host to lift any restrictions on this file so it can be accessed at the event of a breakdown.

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