I tried to create a subdomain and accidently used my main domain.

Brea Gates

• November 01, 2022 17:31

I tried to create a subdomain using my already in use domain cmitdenton.com  when I realized it I deleted the domain from my new site and renamed the domain itsupport.cmitdenton.com.  Then I went back to my old site cmitdenton.com to make sure that the settings was still correct .  However now when I search for DNS records neither of the sites come up. Not even in preview.

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  Brea Gates

  • November 01, 2022 18:02

  I get a ERR_SSL_PROTOCOL_ERROR 

   

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  Permanently deleted user

  • November 02, 2022 08:02

  Hello,

  Thank you for contacting us.

  For this website https://itsupport.cmitdenton.com/, the SSL is propagated  see here  

  For this website: cmitdenton.com, please check the DNS setting from the project. In order that the SSL should be generated, you should have the DNS setting from the project set correctly.  

  Please check also these two articles and make sure you have added the correct records:

   A: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  CNAME: Could you please, check this article and follow all these steps to set up the A record?

   After this, all the records in the project settings should bee green, this is an indicator that the configuration was done correctly.

  Best regards, Nelea.

   

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