How do I upgrade my subscription to the lifetime plan?

Bura Ng

• October 31, 2022 19:29
• Edited

I bought the Personal Cloud lifetime account and would like to apply the upgrade to my existing Personal Cloud yearly subscription. I'm taking advantage of the promotion and interested only in having 1 license not 2 separate licenses. Since I'm upgrading from the Personal Plan to the Lifetime Plan then I should only pay the difference between these 2 plans, correct?

How do I upgrade my subscription to the lifetime plan?

Thanks,

Chris

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  Permanently deleted user

  • November 01, 2022 07:39

  Hi Chris,

  Thank you for contacting us.

  You can upgrade your plan to another plan. For this, you have to enter in your Brizy Account and go to Account -> Payments. You can find the "Upgrade Subscription" button. Click on upgrade and choose the plant that you need. On the upgrade, you will pay only the difference.

  For more information about  the lifetime plans please see this link : https://www.brizy.io/pricing 

  Best regards, Nelea.

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  Bura Ng

  • November 01, 2022 17:18
  • Edited

  Nelea,

  The steps you highlighted earlier did not work. I currently have two plans in my account and my intention is to only have one - the lifetime plan. I simply want to migrate my project over from the Personal Cloud plan to the Personal Cloud LTD plan and then remove the Personal Cloud plan. 

   

  How do I do this? Is this something you can help me with?

   

  Thanks,

  Chris

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  Permanently deleted user

  • November 01, 2022 16:23
  • Edited

  Hi,

  You have 2 plans in the same account, you don't need to change the project. You only need to cancel the subscription for the Personal Plan. I already cancel the subscription for the Personal plan, you don't need to do anything.

  Best regards, Nelea.

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  Bura Ng

  • November 01, 2022 17:50
  • Edited

  The only thing I noticed was that auto-renewal was turned off. I still have 2 plans showing on my account, it should only be one - the lifetime account. Both these plans are the same, the only difference is one of them is a lifetime plan. It does not make sense to maintain 2 identical plans. I already requested a cancellation of the personal plan on the account. The invoice number is 62CGT/1 purchased on Aug 3, 2022. Can you cancel the subscription for the Personal Plan effective yesterday Oct 31, 2022 (when I purchased the Personal Lifetime plan) and provide me a refund?

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  Bura Ng

  • November 02, 2022 08:19

  Yes please! Can I also get a refund? Thanks, Chris SPAM"

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  Permanently deleted user

  • November 02, 2022 08:43
  • Edited

  Hi Chris,

  Now in your account, you have only one plan, please see here: https://jumpshare.com/v/87xBdfE8f919Cmj6bVnA

  Additionally, as I already mentioned, we have stopped the recurring payments for the Personal Plan, but we are unable to execute the refund for this plan because you upgraded to the Personal LTD plan and simply paid the price difference.

  Best regards, Nelea.

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  Bura Ng

  • November 02, 2022 20:33
  • Edited

  Nothing has changed - I can still see both plans in the same account (see screenshot).

  As you can see, I purchased the Personal Cloud on Aug 3, 2022 for 1 year at $67.15 (invoice 62CGT/1) and then purchased the Personal Cloud lifetime on Oct 31, 2022 for $179.10 (invoice 3S9LB/1) in an attempt to upgrade the existing plan. I paid the full price in both cases NOT the difference since the upgrade NEVER went through. All of this information is clearly visible from my account, which you have access to. You can check the invoices and you'll see for yourself that I paid full price for the lifetime promotion.

   

  I have enjoyed the experience of using the platform. However, the customer service experience is now becoming frustrating as I've explained the situation multiple times with no resolution. 

   

  • Again, please remove the Personal Cloud plan under invoice 62CGT/1 effective October 31, 2022.
  • Please refund the difference from October 31, 2022 - Aug 2, 2023 which is $50.78 for the remaining period.

  I'm happy to talk on the phone if that's easier.

   

  

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  Permanently deleted user

  • November 03, 2022 08:00

  Hi Chris,

  Thank you for contacting us.

  Sorry for the inconvenience.  We deleted yesterday the plans from the dashboard but unfortunately it didn't save. Now we deleted the plan again and reimbursed the difference between the plans. Your money should return to your account in 1-3 days(depending on your bank). We are very sorry for this understanding.

  Please let me know if you have any other questions.

  Best regards, Nelea.

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  Bura Ng

  • November 03, 2022 16:26

  Thank you for your attention to the matter. I'm glad it was finally resolved.

   

  Best,

  Chris

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  Permanently deleted user

  • November 04, 2022 06:51

  Hi,

  One more time sorry for the misunderstanding.

  Best regards, Nelea.

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