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no more SSL on my white label preview domain

Yves Douillot

Can you please quickly renew the SSL certificate for webopale.co which is the preview domain for my agency white label platform

I know I can still use the brizy.site in th meantime

thanks 

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Comments

19 comments

Date Votes
  • K C George
    • Edited

    Hi Yves,

    Can you please check the Publish On Your Domain screen for the domain webopale.co? The A Record and the CNAME records appear missing.

    Once you add the domain records, please delete the custom domain and add it again in this screen and wait for half an hour to restore the SSL. 

     

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  • Yves Douillot

    it's not a "common" domain I want to put a Brizy site on

    this domain was given to Dimie as part of the my agency white label settings, it's my preview domain so that before adding a custom domain, the client sees example.webopale.co

    attached is what Dimie asked mo to add on my hosting provider

    was working fine yesterday

    is it because it was renewed last week ?

    does the white label agency team have to renew it ?

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  • K C George
    • Edited

    Hi Yves,

    Sorry for misunderstanding your request. 

    You are right; until all the steps in the Agency white label setup are complete, Dimi would be your single point contact. You can see the setup process here. https://www.brizy.io/introducing-brizy-cloud-white-label

    I will forward your request to Dimi

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  • Yves Douillot

    they are complete, I am not a new comer,

    I have used my white label platform for months without a problem !

    The SSL only needs to be renewed !

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  • Natalia Chitoroaga

    Hello Yves,

    Natalia here.

    I'm sorry, there was a confusion regarding your domains for the Agency package. Please, accept our apologizes.

    Today, you will receive new DNS records for a new configuration; As soon as the new configuration will be completed, the SSL certificate will be generated again.

     

    Thank you,

    Regards, Natalia  

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  • Yves Douillot

    Hi Thanks for your answer I will wait for the next mail SPAM"

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  • Natalia Chitoroaga

    Hello Yve,

    Let me know if you received our email with the new DNS records.

     

    Thank you,

    Regards, Natalia 

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  • Yves Douillot

    Hey

    I have updates the settings for webopale.co, only noticing the values are exactly the same as before... it is a mistake because the excel file was not updated ? I updated the DNS setting anyway

    I am about to update the webopale.agency DNS setting too, but will this affect getting access to my platform for my clients ? By the way, the values in the excel file you sent me is exactly the same as the one present in my DNS setting before changing anything, just like it was the case with webopale.co, is this right ?

    thanks for your help

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  • Natalia Chitoroaga

    Hello Yves,

    I've been informed that the propagation is completed and the SSL certificate was generated for both domains.

    I tested *webopale.co and I see the SSL is working - https://jmp.sh/GWICfCP0;

    Please, let me know if you have any issues on this subject.

     

    Thank you,

    Natalia  

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  • Yves Douillot

    Hey it seems to be working fine I was just surprised that the values to update were the same as before

    Thanks for your help

    Yves Douillot 

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  • Yves Douillot

    Me again Webopale.agency is to be renewed in a few days Should I be worried as well ?

    Yves Douillot

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  • Permanently deleted user

    Hi,

    No, you don't have to worry and there shouldn't be any problems. 

    P.S. please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.

    Best regards, Nelea

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  • Yves Douillot

    Thanks for your help

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  • Yves Douillot

    Hey Natalia, about this thread last year, my preview domain renews in a few days, should I worry about SSL again ? Thanks

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  • K C George

    Hi Yves,

    I checked with Natalia and she confirmed that the SSL certificate would not be affected by renewal of your domain. 

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  • Brizy Francophone

    ok thanks a lot

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  • Yves Douillot

    hey KC, following your last message

    I checked with Natalia and she confirmed that the SSL certificate would not be affected by renewal of your domain. 

    now I have one of your agents asking me to change values

     

     

     

    Hey Yves, 

    My name is Valeria, Brizy customer support agent.

     

    I wanted to let you know that your SSL for your white label implementation was renewed and you need to change 2 DNS records on your domains in order to continue to benefit of the security SSL connection in your white label Cloud implementation.

     

     

    IMPORTANT: Please replace only these 2 records https://jmp.sh/m60sIeg.

     

    Here are some instructions of which data you should replace:

     

    For the preview domain: webopale.co

     

    For the dashboard domain: webopale.agency

     
     

    Find the DNS file in the attachment. 

     

    If you have any questions or if you need help on this, please let me know.

     

    Best Regards, Valeria.

     

     

    The thing is the hosts and values she wants me to change are not the same anymore in the settings of the domains. I have explained it to her via email, waiting for her reply

     

    H+ave a great day 

     

     

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  • K C George

    Hi Yves,

    Your domain's renewal is unrelated to this problem. When the SSL certificate for your domain is updated each year, you must update DNS records with two new values.

    Your Dashboard is inaccessible because we could not let you know about these changes earlier. We apologise for the delay in notifying you of these changes on our end. Changing these values should resolve the problem.

         

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  • Yves Douillot

    in fact the dashboard is accessible to me !

    I'll update the changes

    what seemed strange to me was that the given settings today were exactly the same as in the first excel file 

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