SSL Has Stop Working

Mark Drake

• October 28, 2022 18:53

Hello I have two accounts where the SSL has stopped working. They are: 

www.pchomehealth.org and www.j18nation.com

They both were working fine until I checked them today. Please assist. 

Thank you

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• 

  KC George

  • October 30, 2022 05:36

  Hi Mark,

  For the Brizy Cloud websites to work well, your domain name should have a single A Record with a single IPV4 address. A DNS look up of your domains shows that two A records with different IP addresses are associated with your domains www.pchomehealth.org and www.j18nation.com  

   

  To fix the SSL issue, please follow these steps

  1. Login to the domain registrar account for each domain (GoDaddy and Network Solutions) and delete the A Record with the IP 52.39.68.83 from both domains
  2. Delete the custom domains in your Dashboard and add it again and wait for half an hour for the SSL to be regenerated.

  

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  Mark Drake

  • November 06, 2022 01:33

  Hello and thank you for your feedback. I have check both I only see A record 34.237.47.210. Is there something else I can do?

  

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  Permanently deleted user

  • November 07, 2022 08:11

  Hi,

  Thank you for contacting us.

  I see that the SSL certificate was propagated for both websites, see please here and here. Can you please clear your browser cache and check again? 

  Best regards, Nelea.

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  Mark Drake

  • November 07, 2022 16:54

  Thank you. So far we're up and running. 

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