Changed site dns to point to a new project and it says unsecure

David Hurley

• October 28, 2022 13:48

I changed between two projects collen.brizy.site to colleen2.brizy.site in DNS and now it is showing insecure and not showing the site at all. Can you please check? I know records can take a little while to show but that is typical because of A record settings. I've not experienced these types of issues with cname records.

Thanks.

1

• 

  Permanently deleted user

  • October 28, 2022 14:30

  Hi David,

  Please check also these two articles and make sure you have added the correct records:

  A: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  CNAME: Could you please, check this article and follow all these steps to set up the A record?

  Are the records in the project settings green? This is an indicator that the configuration was done correctly.

  Could you please send us a screenshot of the DNS settings from the domain registration and the URL of your project?

  Best regards, Nelea.

  0
• 

  David Hurley

  • October 28, 2022 15:07

  Yes. They are green. Everything is set properly. I've launched at least 50 sites on Brizy. It has to do with Brizy assigning the SSL I'm pretty sure.

  0
• 

  David Hurley

  • October 28, 2022 18:32

  Still awaiting a response on this. This is the second time a Brizy technical issue has caused issues with a client's important launch date. The client had press coverage on media outlets today and the website is offline because of this. It has been down all day now and causes me to look bad.

  I should be able to switch live sites from one project to another without an issue but something on your side causes it to get all messed up and the site doesn't show. This is very bad for business and needs to be addressed.

  There are likely many cases where someone might want to create a temporary site, or a maintenance site and simply switch the name to change it over quickly. But here we are 6 hours later and the client's website is still offline and her media coverage (that she's paid for) has come and gone.

  0
• 

  David Hurley

  • October 28, 2022 18:34

  Here is a screenshot of my correct settings and the results:

  https://nimb.ws/JVnDEl

  https://nimb.ws/uACISk

  0
• 

  KC George

  • October 29, 2022 09:49
  • Edited

  Hi David,

  Sorry for the inconvenience. To restore the SSL, please delete the custom domain, add it again and wait for half an hour

   

  0

Please sign in to leave a comment.