URGENT - Site broken unless I'm logged into dashboard

Clyde H Ball III

• October 24, 2022 14:37

Hi, I have a client at a tradeshow and they need their site to work asap. I have built many sites with brizy and everything is up to date, however the site only works if I am logged into the wordpress dashboard. It appears like this for anyone else. 

 

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  KC George

  • October 24, 2022 14:45

  Hi Clyde,

  Can you please share the URL where we can see this issue?

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  Clyde H Ball III

  • October 24, 2022 14:49

  http://yorkdevelopments.com/

  Thank you!

   

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  KC George

  • October 24, 2022 15:07

  Hi Clyde,

  Please see this screenshot for what I see at my end: https://jmp.sh/8jMBDjAW and I do not see the error you are seeing

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  Clyde H Ball III

  • October 24, 2022 15:16

  It seems to be working on my side now too, however I do not think anything has changed. I will see if it does it again and let you know.

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  Clyde H Ball III

  • October 24, 2022 16:23

  Ok, site is down again...I have changed nothing other than logging out of wordpress dashboard. 

   

  http://yorkdevelopments.com/

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  KC George

  • October 24, 2022 17:07

  Hi Clyde,

  Please try this and see if it helps. In your WordPress Dashboard 

  1. Under WP Optimize- Cache - Purge cache
  2. Under WP Optimize - Minify - Purge the minified files

  Since this is happening without any trigger from your side, hosting provider may be better equipped to help. Please inform them as well.

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  Clyde H Ball III

  • October 24, 2022 22:01

  Would it possibly be an issue with PHP? It is currently 7.3.11

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  KC George

  • October 25, 2022 08:59

  Hi Clyde,

  This issue may not be related to the PHP compatibility. As you can see from this screenshot: https://jmp.sh/TL7yly5o few WP Optimize JavaScript files and several image files are not loading on your website.

  Please add me as a user to your WordPress Dashboard if you want me to take a look. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

  Please let me know here when you send me an invitation.

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  Clyde H Ball III

  • October 25, 2022 13:47

  I deactivated WP Optimize and it seems like that fixed the problem. I guess we will just leave it deactivated for now. 

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