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BRIZY LIFETIME PRO downgraded to Studio?

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7 comments

  • Nelea Stanila

    Hi David,

    Thank you for contacting us.

    We have checked your account, and everything is good, you can publish the project from your account. The issue is that you're working in a FREE account. You cannot use your Pro options in a FREE account. So, if you need to publish the project from the FREE account you need to upgrade first  the FREE account to the Pro account.

    Best regards, Nelea.

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  • David Hurley

    I'm still awaiting a response on this. I need to launch this website and I have no ability to get it launched for the client. I am supposed to be on the pro lifetime plan... not a free plan. I've sent a screenshot, but I'll also attach it here - Please fix ASAP.

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  • Nelea Stanila

    Hi David,

    The problem is that you are working in another account and that account has a FREE plan. You can not use your PRO option in a FREE account. Please tell to the owner of the FREE account to upgrade his plan to a PRO plan, in this case, you will be able to use your PRO options. 

    Best regards, Nelea.

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  • David Hurley

    No, Nelea, I'm not. My account is yotestit@gmail.com It is a BRIZY LIFETIME PRO ACCOUNT. I have logged into this account a million times. I've launched over 28 websites with this account. Now I cannot launch websites with a custom domain, it is asking me to upgrade. This is the website - https://subscriptiondates.brizy.site/ it is associated with yotestit@gmail.com - a LIFETIME PRO account. As I've asked for 2 days now. Please make it so I can launch websites according to the plan that I've paid for. This is not a free account. This is a Lifetime Pro account. I've sent you the screenshot. I don't know how else to get this through.

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  • Nelea Stanila

    Hi David,

    When you posted the question on the forum, you were logged in with this email: billings....@zer.....com   so we checked that email. Our managers are check-in the account for this email  yotestit@gmail.com. As soon as we have an answer we will write to you immediately.

    Best regards, Nelea.

     

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  • David Hurley

    Thank you. We are getting closer HOWEVER there is still a discrepancy.

    If you look here - https://nimb.ws/1uX9Ie - you will see that it doesn't expire until April of 2023.
    Next.... my auto-renew is turned off because I have a LIFETIME account. as seen here - https://nimb.ws/HMqbtZ

    The old one was done so I upgraded with the lifetime option. This was supposed to expire in 2023. I don't have the ability to turn auto-renew on, I guess because it is a lifetime account? So this seems to be an issue on your end that needs to be fixed. Also, It comes with 2 years of pro hosting so what happens in 2023 when that expires if I have a LIFETIME account? Does it become an add on? Seems misleading to call it a lifetime account if it isn't for the total time I have had this account.

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  • Nelea Stanila

    Hi David,

    Yes, it is an issue on our part. We already created an issue for our developers and they will investigate it and find a solution for it. We will come with an update as soon as possible. 

    Best regards, Nelea.

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