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Once again "Something went wrong"

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7 comments

  • KC George

    Hi JP,

    Can you please try these? 

    1. Brizy works well with PHP versions 7.4 and above. Can you please check your PHP version here? https://jmp.sh/2MRd96w If you are using a lower PHP version, please ask the hosting company if they can upgrade PHP for your account.
    2. Login to your hosting company server administration software (where you set domain name, see your bills etc) and check if you have enabled any security/firewall/ malware protection software. Disable any such software and check if you experience the same issue.
    3. Try changing your theme to Blocksy or another theme from this list.  https://www.brizy.io/theme-partners

    After trying these, if the problem still persists, please let us know. We will take a look at your WordPress Dashboard to help fix this. 

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  • J P

    1. Checked & PHP ver is over 8.
    2. I didn’t find any firewall or other apps active.
    3. Blocksy is installed and seems to work.
    Still the error is there.

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  • KC George

    Hi JP,

    To help you further, we will need to take a look at your WordPress Dashboard. If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

    Once you have sent me an invitation, please let me know here.

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  • J P

    Ok! I added you as a new admin and the system sent you an email.

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  • KC George

    Hi JP,

    I am escalating your issue to the next level. Please give us sometime to look into this and get back to you.  

     

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  • Natalia Chitoroaga

    Hello JP.

    Natalia here, Brizy technical team. We are working on this bug, I will inform you about the fix as soon as possible.

     

    Meanwhile, let me know if you have any other questions.

    Regards, Natalia 

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  • Natalia Chitoroaga

    JP, please check at your end now. We've fixed the revision bug.

     

    Regards, Natalia

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