Once again "Something went wrong"

J P

• May 14, 2022 18:06

I have just a fresh wp & brizy & pro installations.

From WP I added a new page (the very first one). No titles, not anything. Very firstly I clicked the button Edit with Brizy. It gave a black page with too general error: “Something went wrong”.
Then I went back to start and deleted the not working brizy draft.
Then from wp: add new page. Gave the title to it and pushed “publish”. First page is created. Then “Edit with Brizy”. Then just the black page with “Something went wrong”. The circles just went on in the center..
How to proceed?
I have just the basic plugins of wp installation.

The versions are:

Wp 5.9.3
Brizy 2.3.37 
Brizy Pro  2.3.30

Can i give u the login details to fix this?

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• 

  KC George

  • May 15, 2022 10:04
  • Edited

  Hi JP,

  Can you please try these? 

  1. Brizy works well with PHP versions 7.4 and above. Can you please check your PHP version here? https://jmp.sh/2MRd96w If you are using a lower PHP version, please ask the hosting company if they can upgrade PHP for your account.
  2. Login to your hosting company server administration software (where you set domain name, see your bills etc) and check if you have enabled any security/firewall/ malware protection software. Disable any such software and check if you experience the same issue.
  3. Try changing your theme to Blocksy or another theme from this list.  https://www.brizy.io/theme-partners

  After trying these, if the problem still persists, please let us know. We will take a look at your WordPress Dashboard to help fix this. 

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  J P

  • May 15, 2022 13:50

  1. Checked & PHP ver is over 8.
  2. I didn’t find any firewall or other apps active.
  3. Blocksy is installed and seems to work.
  Still the error is there.

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  KC George

  • May 15, 2022 16:58

  Hi JP,

  To help you further, we will need to take a look at your WordPress Dashboard. If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  J P

  • May 15, 2022 17:15

  Ok! I added you as a new admin and the system sent you an email.

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  KC George

  • May 16, 2022 09:07

  Hi JP,

  I am escalating your issue to the next level. Please give us sometime to look into this and get back to you.  

   

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  Natalia Chitoroaga

  • May 16, 2022 09:43

  Hello JP.

  Natalia here, Brizy technical team. We are working on this bug, I will inform you about the fix as soon as possible.

   

  Meanwhile, let me know if you have any other questions.

  Regards, Natalia 

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  Natalia Chitoroaga

  • May 16, 2022 12:13

  JP, please check at your end now. We've fixed the revision bug.

   

  Regards, Natalia

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