SSL error (ERR_SSL_PROTOCOL_ERROR)

Completed

Edoardo Franzoni

• May 04, 2022 09:46

Hi, My website says it's not secure because the SSL certificate invalid.
the issue is not on Tophost side, but on Brizy.

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  Kc George

  • May 08, 2022 03:43
  • Edited

  Edoardo,

  Can you please share your URL? Is your website on Brizy Cloud? 

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  Edoardo Franzoni

  • May 04, 2022 11:43

  the url is www.scindopayments.com.
  Yes is on brizy cloud.

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  Edoardo Franzoni

  • May 04, 2022 11:44

  

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  Natalia Chitoroaga

  • May 04, 2022 13:05

  Hi Edoardo,

  Thank you! Your page is secured now. 

  Don't forget to clear your browser cache ;)

   

  Thank you!

  Regards, Natalia 

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  Zane Womack

  • May 04, 2022 20:11
  • Edited

  Hi Natalia,

  I am having the same issue I have cleared browser cache and checked for other common issues related to the error everything seems ok.

  My site is in progress at the moment, but I didn't want to wait until the last to get it resolved.

  My site is on Brizy Cloud too... www.czvn.net

  Thanks in advance!

   

   

   

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  Kc George

  • May 05, 2022 08:37

  Hi Zane,

  If your website is hosted with Brizy Cloud, we will take care of your SSL issues. Looks like you have developed this website using WordPress and have hosted it with https://newfold.com/. Please contact them at askhr@newfold.com for help with SSL for your website.

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  Zane Womack

  • May 05, 2022 09:34

  Hi Kc George,

  I purchased my domain with iPage.com but I have my domain redirected here. I do build parts for my Cloud site with Brizy WordPress builder because the Brizy Cloud builder tools are not as good as the WordPress Brizy builder yet. If I disconnect the wordpress side then Brizy Cloud should become the host since I already have my domain pointed here right?

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  Zane Womack

  • May 05, 2022 09:41

  I deleted the WordPress site and a message popped up saying my site has been successfully repointed. I am guessing it is now completely hosted on Brizy Cloud?

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  Zane Womack

  • May 05, 2022 09:47

  Its 2:45 AM here going to bed please check on the SSL for me now I should be hosted now on Brizy Cloud I checked in a few hours. thx

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  Kc George

  • May 05, 2022 12:01

  Hi Zane,

  Looks like you have two A Records pointing to your domain name. Can you please login to your Domain Control panel and delete the A Record with IP 66.96.147.104? 

  

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  Zane Womack

  • May 05, 2022 16:19

  Hi Kc George,

  Its done you should only see the Brizy IP now...

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  Natalia Chitoroaga

  • May 05, 2022 19:43

  Hi Zane,

  The page is secured now. Please, clear your browser cache.

   

  Regards, Natalia

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  Zane Womack

  • May 07, 2022 04:05

  Seems to be working now! Thank you!

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