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I brought my subscription twice by mistake - how do I get a refund?

Comments

7 comments

  • Nelea Stanila

    Hi Roland,

    Thank you for contacting us.

    We have checked your accountant, you did not pay twice for the last plan. In this screenshot are all the payments from your account and you have made one payment in 2021 and the second on Mar10, 2022.

    Best regards, Nelea.

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  • Roland Ballard

    Hi Nelea Sorry I meant I did not realise I brought it in december - I only need one personal licence R SPAM"

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  • Nelea Stanila

    Hi Roland,

    If you need another license you should buy another plan. Please see here all the plans from Brizy builder.

    Best regards, Nelea.

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  • Roland Ballard

    Sorry it is the other way around I have two and I one need one SPAM"

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  • Nelea Stanila

    Hi Roland,

    Do you want us to reimburse you the plan you purchased on March 10?

    Best regards, Nelea.

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  • Roland Ballard

    Yes please That would be amazing  SPAM"

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  • Nelea Stanila

    Hi Roland,

    Your subscription with Brizy PRO from MAR 10  has been refunded your payment and ensured that the subscription is now canceled. I can, therefore, confirm that you will receive the refund within 3-5  working days.

    Best regards, Nelea.

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