Some fields in leads form are empty
CompletedWhen I go to check out my leads, I find that only the data in some fields are collected. Other data and field are missing. Please can you look into this? P.S I'm on the pro version
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Hi,
Thank you for getting in touch with us.
Could you please send us the URL link of the page where we can found this form?
Best regards, Nelea..
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Hi. Please find attached: www.upskhill.com Manji Cheto Founder & CEO upskhill manji@upskhill.com www.upskhill.com (https://www.upskhill.com/) A
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Hi,
I have created an internal issue and one of the developers is already looking at your project. I will come back with a message when I have news about it. Thank you for your understanding and patience.
P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.
Best regards, Nelea.
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Hello Manji,
My name is Natalia, Brizy Technical Support.
I've inspected your contact form element and I found that the form was not configured correctly.
You have set the label option, but deleted the text above the field - https://jmp.sh/11MjKeF;
This is not quite correct. If you set the label - you need to have text on ALL fields; I understand what you want to create, but unfortunately, it is not possible to set one label for a single field. In this case, I created a feature request issue for our development team.
On your sign-up page, I disabled the label option and edited the text inside the field. Now the form works correctly - https://jmp.sh/1Jbk6mY
Let me know if you have any other questions or issues.
Regards, Natalia
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Hi Natalia, Thanks for your response. It's not clear to me from your email what changes you have made in the forms vs what I did. In any case, the forms are still not working. I am having the same problem. See the attached screenshot, which was a result of filling out the form on this link: https://www.upskhill.com/instructor. There are two other forms on the website that are not working. This (https://www.upskhill.com/sign-up) and this (https://www.upskhill.com/employer) .
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Hello Manji,
Thank you for your message!
I have checked again and even completed the forms from all the links that you sent - all of them worked and I got the message "it was submitted successfully". Hope this helps. If you have any other questions or problems, please feel free to ask! We will be happy to help.
Have a nice day and kind regards,
Doina
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Hi,
A month ago the form worked well, we have fixed it. We don't have any screenshots attached because you replied to the notification email - noreply@brizy.zendesk.com, and the email was received in spam. Also, I have completed the form from the links that you sent - all of them worked and I got the message "it was submitted successfully". Please give us more details about your issue.
Best regards, Nelea.
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Hi Doina, I'm following up on your email above. The form still doesn't work. Please see screenshot below. The screenshot is from this form: https://www.upskhill.com/instructor Manji Manji Cheto Founder & CEO upskhill manji@upskhill.com www.upskhill.com (https://www.upskhill.com/) A
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