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Html export error

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23 comments

  • Nelea Stanila

    Hi Roberto,

    Thank you for getting in touch with us.

    Please make sure that the CSS is valid or please remove the invalid CSS code from your page and try to download it again.

    Best regards, Nelea.

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  • Roberto Ferrando

    The question arises .. but have you looked at the site at least?
    Anyway ..

    That of the CSS (which is simple and correct) was just a hypothesis, doing the cross-test by removing the css and creating a page only with him, he is not the culprit: in the page only with the css code the page is exported, while the whole site without the css code is not exported.
    The site is quite full-bodied, about 40 pages (between page and post).

    Find me the solution to export it please, thanks.

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  • Nelea Stanila

    Hi,

    Sorry for the late reply, i asked a developer to check your project and I will come back with an answer as soon as possible.

    Best regards, Nelea.

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  • Nelea Stanila

    Hi Roberto,

    Could you please send us a screenshot with the page where you have exactly inserted the custom CSS.

    Looking forward to hearing from you soon.

    Best regards, Nelea.

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  • Roberto Ferrando

    The html code is placed in home page, check in attachment

     

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  • Roberto Ferrando

    Hi, this is frustrating!!
    I'm still waiting your reply, I have to download my website now, and finish my project! My customer is making me crazy for this delay!
    Currently are 10 days that I'm waiting you fix this issue. Where is the problem?? Fix this problem or give me another option to download the project. I cannot wait anymore!!!! You can send me a zip file to my email sales@tradedirect.it 

     

     

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  • Natalia Chitoroaga

    Hello Roberto,

    Thank you for your message.

    The project can not be downloaded because you have an incorrect CSS code on the home-page. I've corrected both of them, but I need more time to inspect each page for additional custom CSS code. 

    I will try my best to finish this task in a couple of hours.

    Thank you!

    Natalia

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  • Roberto Ferrando

    Thanks you so much for your prompt reply. We did a test removing css, but we got the same issue. So in my opinion the css isn't a problem. By the way I wait your reply. 

    I also get a strange behavior on other pages, during the upload of some photos. 

    Let me know

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  • Natalia Chitoroaga

    Hi Roberto!

    Yes, I confirm it is still not working after checking the entire code. I already informed our team about this bug and my colleague is already working on it. I will do my best to have the fix today. 

    Thank you very much for your patience. I really appreciate it!

    Regards, Natalia

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  • Roberto Ferrando

    Seriously...!?  Now the download button is disappeared. I have to download another project NOW, not tomorrow!

    What's happening with your software??

    I need a quick explanation. 

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  • Nelea Stanila

    Hi Roberto,

    One day before we’ve removed download HTML & 3rd party sync options from publishing. Therefore many clients were unhappy so yesterday we’ve put back the 2 publishing options that were removed, we’ll need to find another way to optimize this.

    Best regards, Nelea.

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  • Roberto Ferrando

    any news for the project that I can't download? My customer is so angry! 

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  • Nelea Stanila

    Sorry, Roberto,

    Our developers are still working on your project.  I will come back with a message when I have news about it.

    Best regards, Nelea.

     

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  • Roberto Ferrando

    Dear Nelea, is this a joke? Are more than 15 days that we cannot download the project. Is this an acceptable delay? This is a platform where we create project for customers, this is not a game. You should to know, the customers don't accept excuse or understand your trouble if you fail the deadlines! 

    Please, I need to know a quick way to download the project today.

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  • Roberto Ferrando

    if It can help you, the problem could come from blog session. Because we never got trouble during the download. This is the first time we use blog session. 

    Let me know.

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  • Roberto Ferrando

    Others three days already passed! May I have a clarification on what they are doing or I have to rebuild my project in another way??? 

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  • Nelea Stanila

    Hi Roberto,

    We are sorry for this inconvenience, our team did not fix yet your project. Please, accept my sincere apologies for the difficulties you faced. I hope that soon it will be fixed.

    Best regards, Nelea.

     

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  • Roberto Ferrando

    I've never seen a delay like this for a paid web service. This is ridiculous. I've to find a solution by myself. And definitely you will loose a customer. I know it is not your fault, but your service should to care more about the customers issues.

    Best regards

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  • Roberto Ferrando

    unbelievable, I downloaded correctly the project!! Finally!! RIGHT NOW!! 

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  • Natalia Chitoroaga

    Hello Roberto,

    Thank you for your message. 

    The issue is fixed. This page has 188mb and you should wait up to 15 minutes to download all HTML files.

    Yes, I agree that we should care more about technical issues.

    However, your page had a lot of custom code, broken custom code. So, one of our backend developers should postpone all tasks and other development issues just to find all these broken codes. I think you agree that, for a developer that works with the code, this "Finding Nemo"  task will have a low priority. 

    I'm really sorry it took so long time for this issue, but please understand that we have a couple of urgent issues that are on the top. 

    Best Regards, Natalia

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  • Roberto Ferrando

    Absolutely not, my colleague Alessandro only put a css in home page. We are not developer but we know the code. By the way, tks you

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  • Roberto Ferrando

    Hello, I'm Alessandro.
    Leaving aside the speech of the code that comes from here: https://www.w3schools.com/howto/howto_css_image_overlay_slide.asp
    The problem arises from an error in the creation of the images.
    I have only uploaded images at maximum 1920x1080, normally the limit I impose is 200 kb, which I rarely exceed.
    To make sure I wasn't wrong, I created a new project and reloaded my images which are at 1920x1080 all under 180 kb, you can find it here:
    https://boysenberry8366388.brizy.site/
    Once the project has been exported, the images become 3840x2160 with a weight that reaches 620 kb.
    Images are loaded to 100% of the width and height (default).
    This explains the weight of the final project, and here is where the bug resides.
    I hope I was helpful.

     
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  • Nelea Stanila

    Hi Alessandro,

    Thank you for sharing this information, we will open an issue, and our dev team will check it.

    Have a nice day, Nelea.

     

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