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1 comment

  • Denis Buzdugan

    Hi Patrick,

    Thank you for contacting us.

    I may understand your frustration, but there is nothing for us to hide from you or any other user. There are cases when there is no common solution for the problem and this requires developers' investigation.
    Sometimes we need to access customer's website to make sure that everything was configured correctly by user. Since ticket is created, conversation is moved in this ticket where customers provide their personal information that couldn't be posted in community post. There are cases when customer simply doesn't want to share his website URL and asks us to continue in private conversation.
    To summarize: we do not hide anything from anyone. Private tickets are used to solve problems that do not have common solution and keep customers' personal data private.

    If you do not find answer/solution for your question, you can always leave a comment for existing post in community or create a new post. In both cases our team will reply you and will do everything to help you.

    Thank you for understanding.

    Best regards,



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