I *CANNOT* count how many times I run into an issue with Brizy and when I search for any hint on how to correct my issue on Google, I will find a SUPPORT POST ON THESE FORUMS --- and they NEARLY ALWAYS END WITH NO RESOLUTION BEING SHARED PUBLICLY! Almost always ending like this ---
Hi, this xxx from Brizy! We have opened a ticket for you! Please respond to the ticket with the administrative password to your site so we can LOGIN AND FIX IT FOR YOU!
...and then *crickets*... I am just assuming that whoever originally posted got their issue resolved and moved on with life -- but when it's the SAME ISSUE I AM EXPERIENCING and I have NO REFERENCE ON HOW TO FIX IT MYSELF???? Well, it really makes me want to punch a puppy.... and I would hate to have to do that.
So BRIZY SUPPORT TEAM! Could you please do us a favor and OPEN UP YOUR SUPPORT RESOLUTIONS TO THE PUBLIC!? (think about the PUPPIES!)
There is absolutely NO reason why they should be hidden behind some iron curtain.
Thank you! I look forward to your response. 🙏🏼🙏🏼
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