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Brizy Update 2.3.0 – 2021-07-19 Crashed Website

Michael Henry

WordPress white screen error message: "There has been a critical error on this website."  And email message: "In this case, WordPress caught an error with one of your plugins, Brizy Pro."  I had to enter WordPress "Recovery Mode" to restore backup prior to Brizy plugin update.  I have disabled automatic updates on website: floridasound.com

4

Comments

24 comments

Date Votes
  • Karsten G.

    I have the same problem and it's fully reproducible (following the WP plugin.hold critical error approach, https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus).

    What am I supposed to do?

    1
  • Karsten G.

    Update: this is my workaround and it's working:

    1. Download https://www.brizy.io/account/content/f/id/83 (latest Pro Version 2.3.0).

    2. Upload it (plugins page) and use it to replace the existing 2.1.13 (IIRC, latest previous version).

    Working again without side effects.

    1
  • Karsten G.
    • Edited

    I wonder why my workaround (which is the same as the support workaround) wasn't published...:

     

    "

    Update: this is my workaround and it's working:

    1. Download https://www.brizy.io/account/content/f/id/83 (latest Pro Version 2.3.0).

    2. Upload it (plugins page) and use it to replace the existing 2.1.13 (IIRC, latest previous version).

    Working again without side effects.

    "

    1
  • Permanently deleted user

    Hi Michael,

    I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We will check this problem from the dashboard.

    Best regards,

    Nelea.

    0
  • Berry Grooten

    Hi,

    I had the same issue. The problem arises if Brizy standard is updating to 2.3.0, but the Pro version does not (and remains on 2.2.0). If you update Brizy Pro in the safe mode (recovery mode) of Wordpress by downloading it from the Brizy site and upload and install it manually in Wordpress, the site will run again.

    But there's a different problem afterwards: The menu's do NOT display subitems.

    Please check the menu's before updating Brizy!

    Kind regards,

    Berry Grooten (Netherlands)

    0
  • Pedro Paquemar

    We can reproduce this error on all our websites:

    • When seeking help with this issue, you may be asked for some of the following information:
    • WordPress version 5.7.2
    • Current theme: The Core Child (version 1.0)
    • Current plugin: Brizy Pro (version 2.2.13)
    • PHP version 7.4.21




    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 25 of the file /srv/users/serverpilot/apps/clients/public/wp-content/plugins/brizy-pro/content/placeholders/post-loop.php. Error message: Declaration of BrizyPro_Content_Placeholders_PostLoop::getValue(Brizy_Content_Context $context, Brizy_Content_ContentPlaceholder $contentPlaceholder) must be compatible with BrizyPlaceholders\PlaceholderInterface::getValue(BrizyPlaceholders\ContextInterface $context, BrizyPlaceholders\ContentPlaceholder $placeholder)

    0
  • Global Internet Corp.
    • Edited

    Same here when upgrading to 2.30.  Not a coincidence, I think.  When I disable Brizy Pro, site goes back online.

    0
  • Chelsea Carson

    Same problem. Where can I download the previous version? Thank you

    0
  • Eric Tarasewicz

    I'm also seeing this on several of my sites all using Brizy Pro

    0
  • Eric Tarasewicz

    turns out I the brizy plugin was NOT updated to 2.3.0 for some sites and others the brizy pro plugin was NOT updated.

    For the sites that were completely unavailable, I had to disable brizy pro via phpAdmin in the CPanel, then manually update one or both of the plugins from the downloaded zip file.

    Once both were at 2.3.0, the sites were back and working.

    0
  • Lasse Balzer

    Hi Nelea, same for me. I can not login into Wordpress as the Error Message also appears there.

     

    Fatal error: Declaration of BrizyPro_Content_Placeholders_PostLoop::getValue(Brizy_Content_Context $context, Brizy_Content_ContentPlaceholder $contentPlaceholder) must be compatible with BrizyPlaceholders\PlaceholderInterface::getValue(BrizyPlaceholders\ContextInterface $context, BrizyPlaceholders\ContentPlaceholder $placeholder) in /homepages/32/d804388206/htdocs/clickandbuilds/BarrelBeast/wp-content/plugins/brizy-pro/content/placeholders/post-loop.php on line 25

    0
  • Tracy Gustilo

    Hi, Brizy Pro 2.2.11 crashed my site as well. Here is error detail from the email:

    An error of type E_COMPILE_ERROR was caused in line 25 of the file /var/www/wptbox/wp-content/plugins/brizy-pro/content/placeholders/post-loop.php. Error message: Declaration of BrizyPro_Content_Placeholders_PostLoop::getValue(Brizy_Content_Context $context, Brizy_Content_ContentPlaceholder $contentPlaceholder) must be compatible with BrizyPlaceholders\PlaceholderInterface::getValue(BrizyPlaceholders\ContextInterface $context, BrizyPlaceholders\ContentPlaceholder $placeholder)

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  • Tracy Gustilo

    Here is some additional information:

    WordPress version 5.7.2
    Current theme: Blocksy Child (version )
    Current plugin: Brizy Pro (version 2.2.11)
    PHP version 7.4.12

    0
  • Jeff Safire

    I just upgraded from Brizy WP 2.2.0 to 2.3.0. I got the same critical error message, but did not get the email to go into WP recovery mode. I forgot how to do that. Can anyone help with that so I can revert to the backup just before the update?

    I am a Brizy Pro licensee, but I never got to the point of updating to Pro 2.3.0 because of the crash.

    My client's website is down now and I can't get it back up until I restore the backup!

    0
  • Permanently deleted user
    • Edited

    Hi,

    Thank you for your message

    We are currently investigating this issue and we will do our best to come back soon with a fix. In the meantime, I recommend you delete Brizy plugins via FTP and install the previous versions(2.2.20 PRO and 2.2.13 Free) manually so you have the site live until we come up with a fix. Here's an article on how you can do that: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

    btw: you might as well try to upgrade PHP to the latest version. I think there is something about this, so it could be a solution for you until tomorrow.

    Thank you for your understanding and patience.

    Best regards,

    Nelea.

    0
  • Jeff Safire

    Thanks.

    I am already running PHP 7.4.

    I used FTP to get around the error and restore from a backup.

    Jeff

     

    0
  • Tracy Gustilo

    I was able to deactivate the Brizy Pro plugin using WordPress Recovery mode, and my site is functioning for now, so I'll await an update. My webhost deals with the PHP (EasyWP at Namecheap), so that will be up to them. Thanks for working on a fix.

    0
  • Michael Henry

    Thank you for working on the Brizy Pro 2.3.0 fatal error.  Per your suggestion I updated from PHP 7.4 to 8.  WordPress fatal error occurred again.  Some details:

    WordPress version 5.7.2
    Current theme: Blocksy Child (version )
    Current plugin: Brizy Pro (version 2.2.13)
    PHP version 8.0.8

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 25 of the file /home2/redacted/public_html/wp-content/plugins/brizy-pro/content/placeholders/post-loop.php. Error message: Declaration of BrizyPro_Content_Placeholders_PostLoop::getValue(Brizy_Content_Context $context, Brizy_Content_ContentPlaceholder $contentPlaceholder) must be compatible with BrizyPlaceholders\PlaceholderInterface::getValue(BrizyPlaceholders\ContextInterface $context, BrizyPlaceholders\ContentPlaceholder $placeholder)

    0
  • Natalia Chitoroaga

    Hello!

    I want to apologize for all these troubles with the latest update. Thanks to all users who shared the right solution. 

    Yes, the fix is in the Brizy PRO plugin, it should be updated too, to the 2.3.0 version. 

    Right now we are preparing a new release with an additional warning message to update the PRO plugin first.

     

    Again, I want to apologise. We've tested this version for 2 months but didn't take into consideration that we will have troubles with the update processes. 

     

    Best Regards, Natalia 

    0
  • Ryan Gliozzo

    just to update for anyone here.

    I followed the instructions given by support. This was to delete the free version, reinstall the pro version, activate the free version, activate the pro version. Great, my site came back on, but all my Lottie animations are gone, and I can't access Brizy editor. Not sure what else to do and i'm getting phone calls and texts from 4 am today from my client about this site. 

    Seems now like something is really broken too by using the above process.

    0
  • Jotte Mallisse

    Deleted both brizy pro and brizy with FTP because I can't access the site. Still not working.

    0
  • Permanently deleted user

    Hi Jotte Mallisse,

    Thank you for your message.

    We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

    Best regards,

    Nelea.

    0
  • Jotte Mallisse

    Working now!

    0
  • Permanently deleted user

    Hi,

    Great to know that all is working fine on your site now.

    Have a nice day, Nelea.

    0

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