Layouts template issues?

Completed

xcx kan

• June 10, 2020 06:15

Hi, I used your brizy editor and selected the Layouts template, but, I see the page image in the background! No problem, the front end is looking at the page and the image is not showing up. What is the problem?

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  Sandra Prunici

  • June 10, 2020 10:23

  Hi,

  Could you indicate please on what layout did you find this problem and on what page?
  Thanks!

  Best regards,
  Sandra

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  xcx kan

  • June 10, 2020 13:45

  Downloading all your layouts will cause these problems. If the pictures can be displayed in the background editing mode, the front page will not display the pictures.

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  Sandra Prunici

  • June 10, 2020 14:59

  I'm sorry but I can't reproduce the issue you describe https://jumpshare.com/v/GtaT6rqr9U8qNzrJ1bE0

  Could you please check if you have the latest updates for Brizy Free (1.0.126) and Brizy Pro (0.0.41)? Also, could you try to deactivate all plugins (except Brizy Free and Pro) and activate one WP default theme? After this check, if the problem is still present on the site.

  Best regards,
  Sandra

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  xcx kan

  • June 10, 2020 15:28

  Well, I've tested it all and found out the reason, it's the server where you store Layouts, it's not working well in mainland China. Reason, when you open your Layouts library, it often appears that there is no content, for example, this. Can you solve this problem, divi's Layouts has no problem when accessing in mainland China. If you don't, you won't be able to access your Layouts in mainland China, and download them. Layouts are all images not displayed.

  

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  Sandra Prunici

  • June 11, 2020 08:27

  Hi,

  From your screenshot, we can't understand why layouts aren't loading, therefore I will create a private ticket on this post and one of our developers will investigate this problem. You had to receive a notification regarding this on email. Could you send to us in that private message the WP and cPanel credentials to this site?

  Thanks!

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • June 18, 2020 12:18

  Fixed

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