Cannot edit icons

Completed

Zunaid Khan

• May 31, 2020 04:26

Hi there

I cannot edit the icons. When I try to change an icon a blank screen comes up.

Please see here:

https://d.pr/v/25DRCO

I only have these 3 plugins activated:

https://d.pr/i/prUjqu

I've tested in both Safari and Chrome.

I have no CDN and I've also tried clearing the cache.

Please advise

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• 

  Mihai Coslet

  • May 31, 2020 11:35

  Dear Zunaid Khan, try deactivating Astra, because brizy icons are in .txt format, and astra blocks this format.

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  Zunaid Khan

  • May 31, 2020 22:10

  Thanks Mihai.

  This is really strange as this is an Astra starter site loaded so I would have expected it work well with Astra.

  Nevertheless, I changed to the 2020 theme and now the icons load but it won't change:

  https://d.pr/v/GAM8B1

  Am I doing something wrong here ? 

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  Andrey Skakunov

  • May 31, 2020 22:22

  Hello! After updating the Astra theme, icons were no longer displayed on two sites, everything and everywhere. The "close" cross icon. Checkboxes, button icons, everywhere. What is the problem?

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• 

  Alex

  • June 01, 2020 14:40

  Hi guys,

  I have created private tickets, so please send your login details there and we will look into it. Thanks.

   

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• 

  Chris Horton

  • June 01, 2020 20:01
  • Edited

  Add me to the list. Brizy Pro WP

  Things I've tried:

  Checked for updates

  Deleted Page Cache

  Tried icons from all sets

  Deactivated all plug-ins

  Changed theme from Astra to Blocksy

  This is happening on two of my sites that I have tried to change the icon. The default icon (the star) shows up, but will not display when the icon is changed. Sites with unchanged icons are still showing up. I should add that I can see the icon UI, but just can't change them.

  Thanks!

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  Alex

  • June 02, 2020 12:01

  Hi Chris,

  I have created a private ticket regarding your request. You have to receive an email notification.

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