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Translation error !!Urgent help needed

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26 comments

  • KC George

    Hi Tiberiu,

    We have fixed the translation issue in the Belgium project. Kindly check. 

     

    If you encounter this issue in the future with another project, kindly open the specific page in the Brizy Editor, click on the 'Update' button at the bottom right corner and check the translations again.  

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  • Tiberiu Socaci

    Thank you for your info, but this is not a great solution when the website has +20 pages!

     

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  • Tiberiu Socaci

    by the way it was fixed only on the homepage

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  • KC George

    Hi Tiberiu

    We apologize for this inconvenience. We are working on fixing this bug. Please update a page before making changes to its translation until we release a fix for this bug.

    You don't have to update every page in a project with 20 pages. If the translation has to be edited in just three pages, update just those three pages. You don't need to update the remaining 17 pages.

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  • Tiberiu Socaci

    Hi George,

    The problem is that it's affecting all the pages on the website +- 100 pages.

    Tried your suggested method but on some pages the translation disappeared..

    It's not a solution to put the translation every time you make an update..

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  • Tiberiu Socaci

     

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  • KC George

    Hi Tiberiu,

    Let me define the current bug we have with Brizy Cloud translations so that you understand it better. 

    The translations are working well in your project in the frontend and are available in the editor; however the 'Edit Translation Strings' screen goes blank and it gives the false impression that your translations are missing from the editor; Translations are available in the editor; but are not visible in the editing screen. The bug does not affect availability; rather, it affects only the visibility of translations.

    In a project that has twenty pages and the translation strings are not visible in the editor for all twenty pages, and you wish to modify the translations in three of those pages, you need to update only those three pages to make the translations visible. You can leave the other seventeen pages unaltered knowing that translations exist even though they are invisible.

    When we release a fix for the visibility issue, available translations will be visible in the editor without having to click on the 'Update' button.  

      

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  • Tiberiu Socaci

    Hi George, 

    I understand the bug, but already updated some pages, and the translation, doesn't work. Or works halfway, as you can see below, the text is in NL and the button in FR.  And if I go into the translation, it's missing...

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  • KC George

    Hi Tiberiu,

    For the French page at https://www.hamstercleaning.be/fr/acerta, kindly provide your translations so that the text can appear in French

     

    I randomly checked a few text strings at https://www.hamstercleaning.be/fr/ and could not find a missing translation. Can you highlight the missing translations in your screenshot so that we can check?

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  • Tiberiu Socaci

    Hey George,

    Before updating the page, a translation was attempted, but it didn't show up. All the assets on this page were supposed to have translations: https://www.hamstercleaning.be/nl/referenties.

     

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  • KC George

    Hi Tiberiu

    I looked at the backend of your category archive template at  https://www.hamstercleaning.be/nl/referenties I have noticed that while several translations are available a few are missing. Have a look at this screen capture https://jmp.sh/c0AxyCeD

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  • Tiberiu Socaci

    Hey George,

    I've made a video for you. There definitely was a translation on all website pages. However, if I visit a page that hasn't been updated, I can't manage the translation. And if I update the page, the translation disappears.

     

    https://share.vidyard.com/watch/Aj7jM9rqMCx5wWsidRg3dz?

     
     
     
     
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  • KC George

    Hi Tiberiu,

    We have not received other reports about missing translation strings. Can you help capture the bug so that we can work on fixing it?

    Please add a few translations that are missing and screen capture as you go. Later on, we will check whether those translations will eventually disappear on their own. If they do, we will have evidence for this bug

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  • Tiberiu Socaci

    Hey George,

    I've added translations to every single string on the website, but they're not being displayed properly. Could you please take a look at the video I've attached?

    https://share.vidyard.com/watch/YARotqozy2qWCpquebJL8B?

    Thanks!

     

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  • Tiberiu Socaci

    Hi George,

    I wanted to bring to your attention some additional problems I've encountered regarding translations within Brizy. I've attached a video demonstrating the issues for your reference:

    https://share.vidyard.com/watch/eHeK3tbAJkLHSpFipcUbsC?

    Also noticed the same problem on another website using translation—hamstercleaning.ch. I've updated some pages on that project and some of the translations disappeared. For sure there was a translation into all strings, because it's a recent website and I remember exactly.

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  • Ariel H.

    Hi Tiberiu,

    We appreciate the effort you put into creating the screen recordings.

    We have now forwarded this issue to our senior support team for a more in-depth investigation. I will reach out to you as soon as I have an update.

    I apologize for any inconvenience this may have caused.

    Kind regards,
    Ariel H.

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  • Tiberiu Socaci

    Hi Ariel,

    Any news?

    Thanks

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  • Ariel H.

    Hi Tiberiu,

    Thank you for keeping in touch.

    Unfortunately, I don't have an update for you at the moment as this issue is still in progress. Rest assured that we are following up on it for you, and I will notify you as soon as there is any progress.

    My apologies for the inconvenience.

    Best regards,
    Ariel H.

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  • Tiberiu Socaci

    Hey Ariel,

    Hope you're doing well. Just wanted to touch base with you regarding the translation issue. I know you're swamped with work, but it's been almost two weeks since your last update. Things are starting to get a bit tense with the customer because of it. Could you give me a status update on how things are progressing? Thanks!

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  • Ariel H.

    Hi Tiberiu,

    Thank you for the update, and I apologize for the delays.

    I have reached out to our senior support team, but unfortunately, this issue is still being worked on. I will continue to follow up on your behalf and notify you as soon as I receive any updates.

    Best regards,
    Ariel H.

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  • Tiberiu Socaci

    Hello Ariel, 

    I have noticed that some of the translation problems have been resolved, but there is still one error on a crucial page. Could you please review it?

    https://www.hamstercleaning.be/fr/luchtkanaalreiniging

    Thank you.

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  • Tiberiu Socaci

    Please take note that the same problem exists on https://www.hamstercleaning.ch/fr/. Only half of the content has been translated. See attached 

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  • Tiberiu Socaci

    The issue appears to be identical on this page: https://www.hamstercleaning.ch/fr/luftkanalreinigung.

    Only 50% of the content has been translated.

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  • Ariel H.

    Hi Tiberiu,

    Thank you for the update.

    I have raised this issue to our senior support team so they can further investigate this issue.

    I will get back to you as soon as I have an update.

    Sorry for the inconvenience.

    Best regards,
    Ariel H.

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  • Tiberiu Socaci

    Hello Ariel, 

    It has been one month since your last response. Can you provide an update?

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  • Ariel H.

    Hi Tiberiu,

    Thank you for keeping in touch.

    We apologize for the delay. Resolving this issue may take some additional time. I will reach out to you as soon as I have any updates.

    Best regards,
    Ariel H.

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