Editor Not Loading
Hi there, I'm having the issue of the Brizy page builder getting stuck on the loading animation. This is only affecting some pages on the site, including the one I was actively working on. I received the "Page Needs a Refresh" error message while working on the page today, and from the moment it popped up, the editor will no longer load on that page.
I've done the usual troubleshooting steps to try and resolve it
Cleared cache
Tried a different browser
reinstalled brizy and brizy pro plugins
disconnected and reconnected brizy account
Checked other pages for the error
deactivated other plugins
etc.
the behavior is remarkably similar to when I encountered this kind of problem before, documented here and in the related preceding support tickets - https://support.brizy.io/hc/en-us/requests/30160
This issue is on a different page than the one that had previously had a problem. The current problem page did not exist at the time of the previous issue. Previously, the problem seemed to come down to a json error in global blocks. The current problem page uses the same global blocks as other pages that, as of now, load the editor just fine. Attempting to restore a previous revision of the problem page does not resolve the issue.
How should I proceed?
Please and thank you in advance for your help
- Steve
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Hi Steven,
Thank you for keeping in touch, and we appreciate your efforts in sharing the troubleshooting steps you've taken so far regarding this issue.
This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io
Community Post Reference: https://support.brizy.io/hc/en-us/community/posts/17140442337042
WordPress Admin URL:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Hi Steven,
Thank you for your cooperation.
From my observation, the issue appears to be related to pages with so many page revisions.
To address this issue, I recommend trying the steps outlined in this link to see if it resolves the issue:
https://www.elegantthemes.com/blog/wordpress/how-to-manage-wordpress-revisions-to-optimize-site-performanceThe above article offers a manual method of limiting page revisions using PHPMyAdmin, or you can opt for WP Optimize, which is simpler to use.
Please give this a try and inform me of the outcome.
Best regards,
Ariel H.0 -
Per your recommendation, I've removed all previous revisions for the page in question. The editor still will not load.
0 -
Hi Steven,
Thank you for the update.
The issue doesn't occur if you remove the sections with popups.
We found a way to edit the page by disabling Brizy Pro temporarily, saving it as a layout, and then importing it into the test page. This helped us pinpoint the issue and get rid of the problematic section.
It seems like the problem is connected to the popups. We'll investigate further and escalate the issue if necessary.
In the meantime, if you need to make any changes to this page, you can temporarily disable Brizy Pro, this will hide blocks or sections that use Pro features, but you should be able to edit text until we have a solution for you. Once you have made the necessary changes, you can go ahead and re-enable Brizy Pro.
Best regards,
Ariel H.0 -
Hi Steven,
Thank you for your patience. I've already created a separate private ticket for you so I could escalate the issue to one of my colleagues for further investigation. You should receive a reply from them as soon as possible.
Sorry for the inconvenience.
Best regards,
Ariel H.0 -
Thank you for your help!
0
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