Contact Form Integration

Dom Oldham

• February 14, 2024 22:49

Hi, I'm trying to integrate a contact form to Brevo. When I click to integrate the blue circle just spins and nothing happens. See attached.

I had WP smtp email configured originally and thought maybe this is conflicting, but removing it still hasn't worked.

Any ideas?

Thanks

0

• 

  Ariel H.

  • February 15, 2024 09:47

  Hi Dom,

  Thank you for reaching out to us.

  The issue appears to be originating from a conflict. Have you tried isolating this issue by temporarily disabling all other plugins besides Brizy and Brizy Pro and see if you can reproduce the issue? If you haven't tried this yet, please do so and let us know how it goes.

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17037272599442
  WordPress Admin URL:
  Username:
  Password:
  URL of your contact form:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Dom Oldham

  • February 17, 2024 08:50

  Hi, I have tried the above but no joy i'm afraid.

  I have emailed with the details to sign in.

   

  Thanks

  0
• 

  K C George

  • February 19, 2024 07:47

  Hi Dom,

  Kindly request your hosting company to take care of these for you.

  • Upgrade to PHP 7.4 or higher. (For Brizy to function properly, PHP 7.4 or above is required)
  • Install the PHP ZIP extension. (This extension is also required for Brizy to work well)

  Please verify that these notifications have disappeared from your WordPress Dashboard once they make these two changes.

  

  Kindly verify whether the Brizy form can now be integrated with Brevo. If its not possible, please get back to us. We will investigate this further.

  0
• 

  Dom Oldham

  • February 24, 2024 10:02

  Hi, I have Upgraded and Installed the above but it's still not working.

  Any more ideas?

  Thanks

  0
• 

  K C George

  • February 24, 2024 11:48
  • Edited

  Hi Dom,

  If you are signed into your WordPress Dashboard, please sign out so that we can check

  

  0
• 

  Dom Oldham

  • February 24, 2024 13:06

  Hi, I have logged out.

   

  thanks

  0
• 

  Ariel H.

  • February 26, 2024 09:31

  Hi Dom,

  
  Thank you for your cooperation.

  It appears the request is being blocked and resulting to Error 500.

  

  
  To address this issue, please try to update the WordPress Address (URL) and the Site Address (URL) to use HTTPS, save the changes and see if this helps.

  

  If this doesn't help, please reach out to your hosting provider so they can help you determine where the Error 500 is coming from.

  Please try this and let me know how it goes.

  Kind Regards,
  Ariel H.

  0
• 

  Dom Oldham

  • February 26, 2024 11:59

  Hi, thanks for your response. 

  I have spoken to my hosting and they have said

  'The 'email routing' in cPanel Admin was set to 'local' while it should be set to 'remote' 

  I have change this now, but still the issues persists.

  Thanks

  0
• 

  Ariel H.

  • February 26, 2024 12:14

  Hi Dom,

  Thank you for the update.

  To resolve the issue, you can try duplicating the form and then reconfiguring it. Once you've made the necessary changes to the duplicate form, you can safely delete the original form.

  

  If you have any further questions, please let us know.

  Kind regards,
  Ariel H.

  0
• 

  Dom Oldham

  • February 26, 2024 14:43

  I have tried this, but when I continue, It just hangs and nothing happens. Very much like when I select Brevo on the initial issue.

   

  Thanks

  0
• 

  Ariel H.

  • February 26, 2024 15:29

  Hi Dom,

  I've added my Brevo account into the form and it appears to be working as demonstrated on this screencast - https://www.youtube.com/watch?v=3DeO4GLqqHQ

  Please try clearing your browser cache or try using another browser and see if this will help.

  Best regards,
  Ariel H.

  0
• 

  Dom Oldham

  • February 27, 2024 22:50

  Hi, thanks for all your support.

  In the end I created a new API key in Brevo and that worked.

  Thanks

  0

Please sign in to leave a comment.