Image is not displayed.

Shogo Someya

• September 08, 2023 03:20
• Edited

Images are not displayed on the tester site edit screen or preview screen.

I only use brizy and brizy pro as a plugin.

Wordpress version is 6.3.1.

The theme uses "CURE".

【tried】

・clear cache

・Disabling plugins

・change theme

・Removal of embed functionality

0

• 

  Ariel.H

  • September 08, 2023 08:40

  Hi Shogo,

  Thank you for reaching out to us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  • In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  • Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  • If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  • And lastly, if your website is hosted with GoDaddy, please disable CDN
    https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0
• 

  Shogo Someya

  • September 08, 2023 10:54
  • Edited

  Jetpackは使用していません。

  確認お願いします。

  0
• 

  Ariel.H

  • September 08, 2023 11:13

  Hi Shogo,

  Thank you for the update.

  Please also ensure that your WordPress Address and the Site Address match as shown in this example—https://i.imgur.com/CNE2A2D.png

  Otherwise, this is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further? Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13580241643538
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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• 

  Shogo Someya

  • September 11, 2023 02:22

  Hi Ariel H,

  The issue was resolved after updating the theme enabled in Wordpress.

  Thank you for your response.

   

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