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ThemeFuse theme error when editing/creating page

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7 comments

  • Ariel H.

    Hi Franklin,

    Thank you for contacting us.

    Could you try to reset the Permalinks and see if this will help resolve the issue?

    To reset permalinks on WordPress, you can follow these steps:

    1. Log in to your WordPress Dashboard.
    2. Click on Settings > Permalinks.
    3. Select a different permalink structure and click Save Changes.
    4. Re-select the permalink structure you initially had and click Save Changes again.
    5. After this, try editing one of your pages and see if this works.

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Franklin Bu

    Hi Ariel, I followed your instructions and changed the permalinks and changed it back, but the error is persisting when editing a page. 

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  • Ariel H.

    Hi Franklin,

    Thank you for the update.

    We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

    Here are the details we need:

    Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12679604256786
    WordPress Admin URL:
    Username:
    Password:

    As a precaution, please make a full backup of your website.

    Best regards,
    Ariel H.

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  • Franklin Bu

    Hello Ariel,

    I’ve created credentials for you to use:

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/12679604256786
    WordPress Admin URL: 
    Username: 
    Password: 

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  • Ariel H.

    Hi Franklin,

    Thank you for your cooperation.

    Could you please try the following and see if this will help?

    1. Set your .htaccess to WordPress default by referring to the guidelines provided here: https://wordpress.org/documentation/article/htaccess/
    2. Also, please update the current PHP to version 8 or higher - https://i.imgur.com/rlDV2TO.png

    After making these changes, please verify if you can edit or create new pages.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Franklin Bu

    Hi Ariel, 1. Set your .htaccess to WordPress default by referring to the guidelines provided here: https://wordpress.org/documentation/article/htaccess/ I took a look at the .htaccess file, and everything looks fine to me. I attached a copy of the file to this email for you to review. 1. Also, please update the current PHP to version 8 or higher - https://i.imgur.com/rlDV2TO.png PHP for the server has been updated from 7.4 to 8.1 After following your instructions, I still cannot edit pages and the same 404 error appears. I tried doing some of my own troubleshooting and I ran into the below – I don’t know if this will help, but I hope it will help narrow down the cause of the issue. I attempted to edit the page in Safe Mode using the plugin WP Safe Mode, doing so created different errors. * After enabling safe mode, I am now able to edit a page, however I am immediately shown errors. * These are the errors that I see: ** The shortcode fw_raw_code not found. (This appears twice.) ** The shortcode space not found. * I tried ignoring the errors and made/saved edits to the page, but the resulting page became broken, which leads me to believe that these are critical errors. I had to revert my changes. Franklin Bu Web Developer 

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  • Ariel H.

    Hi Franklin,

    Thank you for the update.

    Upon checking, it appears that Brizy is working properly as demonstrated on this screencast—https://youtu.be/4LPfwcciM8s

    It seems that the error "The shortcode fw_raw_code not found" occurred while attempting to edit pages created with Unison. We regret to inform you that support for Themefuse products has been discontinued.
    To address this issue, we recommend rebuilding the affected pages using Brizy Builder, which is currently fully supported.

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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